Policy
Privacy Policy
This Privacy Policy explains how [Legal Company Name] (“KooGift”, “we”, “us”, or “our”) handles personal information when you visit koogift.com, create an account, place an order, upload media, contact us, or choose to share a project or review.
1. Who We Are
The data controller or responsible business is [Legal Company Name], located at [Business Address — update before launch]. Contact us at support@koogift.com.
2. Information We Collect
We may collect account and contact details; order, customization, delivery, and support information; uploaded photos and videos; preview and approval history; project shares and reviews; payment references returned by our payment provider; and technical data such as device, browser, IP address, security events, and cookie preferences.
3. Sensitive and Uploaded Media
Photos and videos may reveal faces, relationships, children, pets, surroundings, or other personal information. Source media is private by default. Please upload only material you are authorized to provide and avoid identity documents, financial details, or unnecessary sensitive information.
4. How We Use Information
We use information to provide quotes; create, review, manufacture, package, and deliver orders; authenticate accounts; process payments; communicate about previews and support; prevent fraud and misuse; meet legal obligations; improve our services; and publish a project or review only when the required consent and moderation conditions are met.
5. Legal Bases
Depending on applicable law, processing may be based on performance of a contract, steps requested before entering a contract, legitimate interests such as service security and improvement, consent for optional publication or marketing, and compliance with legal obligations.
6. How We Share Information
We share only what is reasonably necessary with service providers and production partners that support hosting, private storage, media processing, payment, email, customer support, analytics, fraud prevention, manufacturing, quality control, and delivery. We may also disclose information when required by law or in connection with a business transaction, subject to appropriate safeguards.
7. Payment Information
Payments are handled by third-party payment providers such as PayPal and their hosted card fields. KooGift does not store complete card numbers or card security codes. The provider’s privacy notice also applies to information it processes.
8. Public Projects and Reviews
Order photos are not public automatically. A project share or review is published only after the customer submits it, provides applicable publication consent, and an administrator approves it. Withdrawing consent stops future display where required, subject to legal obligations and reasonable technical processing time.
9. International Transfers
Our providers and partners may process information in countries other than yours. Where required, we use contractual or other lawful safeguards for international transfers.
10. Retention
We retain information only as long as needed for the purposes described, including order fulfillment, support, security, tax, accounting, dispute handling, and legal compliance. Retention periods vary by record type. Private media is deleted or anonymized according to our retention schedule unless a longer period is required by law or requested for an active order.
11. Security
We use proportionate safeguards including access controls, private storage, encryption in transit, security headers, audit records, malware and file checks, and restricted staff access. No internet service can guarantee absolute security.
12. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information; withdraw consent; and complain to a data-protection authority. We may need to verify your identity and may retain information where law permits or requires.
13. Cookies and Children
We use essential cookies for sessions, authentication, security, carts, and preferences. Optional analytics or advertising technologies should operate only with the consent required in your location. Our service is not directed to children who cannot legally place an order; adults should provide media involving minors only when authorized to do so.
14. Changes and Contact
We may update this policy and will post the revised version with a new date. For privacy questions or requests, email support@koogift.com or use our Contact page.
Legal entity, address, and effective date are configuration placeholders and must be finalized with qualified counsel before launch.