Policy

Returns & Refunds

Custom-Made Products

Every KooGift piece is made specifically for you using your photos and selected options. We do not accept returns or exchanges simply because you change your mind.

This does not affect your rights regarding damaged, defective, incorrect, or misdescribed products.

Preview & Approval

We provide a complimentary preview by email, with adjustments included during the review process. Please review the details carefully and request any changes before giving your approval.

For 3D figurines, you’ll review a digital model. For clay figures, you’ll review photos of the actual piece at the review stage. Changes to approved details may not be possible once further work has been completed.

Approval does not waive your rights if the delivered item is defective or does not match the agreed order details.

Order Changes & Cancellations

Please contact us promptly if you need to change or cancel your order. We’ll review its current stage and explain the available options. A request is not confirmed until you receive our response.

Damaged or Incorrect Items

If your order arrives damaged, is incorrect, or differs significantly from the agreed details, please contact us with your order number, a description of the issue, and clear photos. For shipping damage, include packaging photos where available.

We’ll investigate and arrange an appropriate solution, such as repair, replacement, or a refund, in accordance with your applicable consumer rights.

Artistic Variations

Our products involve artistic interpretation and different materials and techniques. Slight variations in color, texture, and detail may occur. These natural variations do not excuse defects or significant differences from the agreed design or product description.

Contact Us

Please use our Contact page for assistance with your order.

Nothing in this policy limits your statutory consumer rights.